LetmeChina arranges accommodation at the hotels featured on our website. Your contract is with us and is subject to the booking terms and conditions of contract.
1. BOOKING PROCEDURE
You must complete the on-line booking form and provide us with your credit card details which will act as a guarantee to secure the booking. The person who completes the on-line booking form must be over 18 years of age and is responsible for ensuring full payment with the hotel. They are also responsible for keeping other members of his/her party informed as to the booking details. The booking is confirmed when an on-screen confirmation and an email booking confirmation form have been sent to you by LetmeChina. Is it advisable to print out the on-screen confirmation at the time of booking and retain it for your information.
If we do not confirm the booking it means that the contract has not been made. Please carefully check the details on your on-screen confirmation booking email and inform us immediately of any errors.
LetmeChina forwards all your reservation information including payment details to the hotel via a secure connection. For the majority of our hotels credit card details are taken as a guarantee of reservation only.
Some of our hotels will deduct a deposit when you checkin the hotel. If this is required, it will be clearly outlined when you arrival at the reception.
3. BOOKING CONFIRMATION
The Booking Confirmation should be shown to the hotel at check-in. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation. The confirmation clearly states what is covered in the rate quoted and additional charges incurred at the hotel will be at your expense. Cancellation of a booking will immediately invalidate the confirmation.
4. PAYMENT SECURITY
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by powerful Secure Sockets Layer (SSL) encryption technology as it travels through the internet.
5. CHANGES BY YOU
If you wish to change your booking after it has been confirmed e.g. guest names, date changes, etc, you can call us or email and inform your changes, and We will try to assist but cannot guarantee to meet such requests.
6. CANCELLATION BY YOU
You may cancel your booking on-line in accordance with the hotel's cancellation policy. Your cancellation must be made through the All-Hotels website. Details of how to cancel a booking are set out on the booking confirmation form. Some cancellations or changes made outwith the cancellation policy will be subject to a charge equivalent to the cost of the first night of accommodation. Any claim must be presented to All-Hotels in writing within 30 days of check-out.
7. HOTEL NOT HONORING BOOKINGS
At the time the booking is made, we issue a booking confirmation number and to the best of our knowledge at this time, the booking is valid. In the unlikely instance of the hotel failing to honor the booking then please refer to your booking confirmation and contact the customer services number on the confirmation for assistance.
8. NON-ARRIVAL AT THE HOTEL
In case of late check-in at the hotel, your credit card details, given at time of booking, will guarantee your room in case of late arrival. However, if you are due to arrive after 6.00 pm, it is advisable to contact the hotel directly beforehand to advise of this. A contact number for the hotel will be on your booking confirmation. Should you fail to arrive at the hotel on the arrival date the entire booking will be cancelled. The room will not be available on any subsequent nights of the booking and you will be charged the cost of the whole booking. Reimbursement for unused accommodation cannot be made unless you have cancelled online and inform us.
9. ROOM PREFERENCES AND TYPES
Please pay special attention to the room description at the time of booking. We do not have any control over special requests to individual hotels, however, any special requests made at the time of booking will be passed to the hotel with your booking details.
In order to submit special requests at the time of booking, please fill the blank on the " Other Demands". These requests will then be sent to the hotel at the time of booking. LetmeChina is unable to guarantee that all your requests will be met.
It is the responsibility of the person making the booking to ensure that the room(s) booked will be suitable for their party size. It should be noted that European,U.S. room types and China room types can differ greatly (U.S. twin rooms can accommodate up to 4 people, but European twin rooms can only accommodate a maximum of 2 people,and the same situation in China, twin beds only for two people). Please check during the booking process for any additional supplements (i.e., single occupancy of twin room or 3rd adult sharing twin room - these can be found when you enquiry our customer service.)
Hotels have different child policies and it is the responsibility of the person making the booking to check directly with the hotel for information such as the maximum child age and what discounts apply, if any.
10. PERSONAL PRIVACY
Your privacy is important to us and we make every effort to ensure that your privacy is respected at all times. Please read our Privacy Statement to learn more about how your rights are protected.